Privacy policy

Zoma Luxe Privacy Policy
At Zoma Luxe, we value the trust you place in us when sharing your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.
📋 Personal Information We Collect
When you visit Zoma Luxe, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the store, we collect information about the individual web pages or products you view, what websites or search terms referred you to us, and information about how you interact with our site. We refer to this automatically collected information as "Device Information."
We collect Device Information using the following technologies:
  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier.
  • Log Files: Track actions occurring on the site, collecting data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse our storefront.
Additionally, when you make a purchase or attempt to make a purchase through Zoma Luxe, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.
⚙️ How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
  • Communicate with you directly regarding your purchases.
  • Screen our orders for potential risk or fraud.
  • Provide you with tailored information or advertising relating to our luxury product lines, in line with the preferences you have shared with us.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize the Zoma Luxe experience (for example, by generating analytics about how our customers browse and interact with the storefront, and to assess the success of our marketing and advertising campaigns).
🤝 Sharing Your Personal Information
We share your Personal Information with trusted third-party partners to help us operate our business effectively:
  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • Google Analytics: We use Google Analytics to help us understand how our customers navigate Zoma Luxe. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can opt out of Google Analytics at any time here: Google Analytics Opt-Out.
  • Legal Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
🎯 Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to your style preferences. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at Network Advertising Initiative.
You can actively opt out of targeted advertising by using the links below:
  • Facebook: Facebook Ad Settings
  • Google: Google Ad Settings
  • Bing: Bing Personalized Ads
  • Digital Advertising Alliance: You can also opt out of some of these collective services by visiting the Digital Advertising Alliance’s opt-out portal at: DAA Opt-Out Portal.
🛑 Do Not Track & Regional Privacy Rights
  • Do Not Track: Please note that we do not alter our storefront's data collection and use practices when we detect a Do Not Track signal from your browser.
  • European Residents: If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Please note that your information will be transferred outside of Europe, including to Canada and the United States, to fulfill contracts or pursue legitimate business interests.
  • Minors: The Zoma Luxe storefront is not intended for individuals under the age of 13.
🗄️ Data Retention & Policy Changes
  • Data Retention: When you place an order through Zoma Luxe, we will maintain your Order Information for our records unless and until you ask us to delete this information.
  • Changes: We may update this privacy policy from time to time in order to reflect changes to our operational, legal, or regulatory data practices.
✉️ Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our concierge team via e-mail at: support@zomaluxe.com