Refund policy

At Zoma Luxe, we uphold the highest standards of elegance and quality in every strand. If you are not completely satisfied with your purchase, we are here to assist with your return.
Return Windows & Eligibility
  • 25 Days: You have 25 days from the delivery date to request a return.
  • Condition: Hair extensions, laces, and wigs must be completely unused, unaltered, unworn, and in their original packaging with tags intact.
  • Exclusions: Items from our Sale Collection, clearance items, and gift cards are final sale and cannot be returned.
How to Start a Return
  1. Contact our luxury concierge team at support@zomaluxe.com with your order number.
  2. Provide your proof of purchase and clear photos showing the unused condition of the item.
  3. Once approved, our team will provide instructions on how to mail your package back to our fulfillment hub.
Shipping & Costs
  • Customer Cost: Customers are responsible for all return shipping fees.
  • Tracking: For your protection, returns over $75 must use a trackable shipping service. We cannot guarantee receipt of untracked returns.
  • Non-Refundable: Original shipping fees are non-refundable and will be deducted from your total refund amount.
Refunds & Exchanges
  • Inspection: Refunds are processed after our fulfillment team inspects and verifies that the item remains in its original, pristine state.
  • Timeline: Approved refunds take 5–10 business days to credit back to your original payment method.
  • Damaged Items: We only replace or exchange items if they arrive defective or damaged.
Lost & Stolen Packages
  • Transit Insurance: We offer Package Protection at checkout to safeguard your order against loss during transit.
  • Delivered Status: Zoma Luxe is not responsible for packages marked as "Delivered" by the carrier but reported missing or stolen.