Shipping policy

🚚 Zoma Luxe Shipping Policy
At Zoma Luxe, we deliver premium luxury directly to your door. Please review our shipping guidelines, transit times, and delivery terms below.
📦 Shipping Rates & Delivery Estimates
United States (Domestic)
  • Standard Shipping ($6.99): Delivered within 3–5 business days.
  • Express Shipping ($25.00): Delivered within 1–2 business days.
  • Complimentary Standard Shipping: Free for all domestic orders of $100.00 and above.
Canada (International)
  • International Standard ($35.00): Delivered within 5–8 business days. Please note: Customers are entirely responsible for any local customs, duties, or import taxes applied at the border.
🕒 Processing & Shipping Schedule
  • Same-Day Shipping: Orders placed before 12:00 PM ET on business days (Monday–Friday) generally ship the same day.
  • High Volume Delays: During peak sales, holidays, or high-volume periods, orders will ship the following business day regardless of the shipping speed selected at checkout.
  • Tracking: Once your order leaves our fulfillment hub, an automated tracking number will be emailed to you instantly to monitor your delivery status.
✍️ Signature Requirement Policy
  • Mandatory Signatures: To combat fraud and secure your luxury investment, all orders of $100.00 and above automatically require a signature upon delivery.
  • No Exceptions: This safety feature is applied automatically by our carrier network and cannot be removed, waived, or modified under any circumstances. Please plan your delivery address accordingly.
🛡️ Shipping Protection & Lost Package Policy
  • Fulfillment Limitation: Zoma Luxe is not responsible for lost, stolen, or damaged packages once an order has left our fulfillment hub. Our liability ends the moment the carrier accepts the package.
  • Carrier Liability: We cannot accept responsibility for delivery delays, transit damages, or handoff losses caused by USPS, FedEx, or any other third-party mail carrier.
  • Package Protection: We offer optional Package Protection at checkout. This coverage insures your package strictly against loss while in transit. It does not cover merchandise that is stolen after delivery or damaged due to carrier handling.
  • No Protection Coverage: If you opt out of Package Protection at checkout, we are completely unable to issue refunds, credits, or replacements for orders lost by the carrier.
  • Delivered Status Finality: If carrier tracking logs show that your package has been successfully "Delivered," it is completely ineligible for a lost package claim. Only one transit claim is permitted per order, and filing does not guarantee approval.