Terms of service

⚖️ Zoma Luxe Terms of Service
📜 1. OVERVIEW
This website is operated by Zoma Luxe. Throughout the site, the terms “we”, “us” and “our” refer to Zoma Luxe. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
🛍️ 2. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
  • You may not use our luxury hair products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • A breach or violation of any of the Terms will result in an immediate termination of your Services and cancellation of any outstanding orders.
💎 3. PRODUCTS & ACCURACY OF SPECIFICATIONS
We make every effort to display as accurately as possible the colors, textures, and visual features of our 100% human hair extensions, frontals, closures, and custom wigs.
  • Variations: Because raw and virgin human hair contains natural variations, we do not guarantee that your computer monitor's display of any color or texture will be perfectly exact.
  • Modifications: We reserve the right to modify or discontinue any product, bundle deal, or service at any time without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of products.
💳 4. ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
  • Fulfillment Reviews: These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
  • Fraud Screening: In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
  • Account Updates: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
📦 5. SHIPPING, CARRIER DELAYS, & INSURANCE
All logistics and physical shipments are governed tightly by fulfillment carrier terms:
  • Fulfillment Limitations: Zoma Luxe is not responsible for lost, stolen, or damaged packages once an order has legally left our fulfillment hub.
  • Carrier Delays: We are not responsible for delays, infrastructure disruptions, or handling damages caused by third-party carriers (USPS, FedEx, DHL, etc.).
  • Transit Insurance: We strongly offer Package Protection at checkout to cover orders lost strictly while in transit. This protection does not cover stolen or damaged merchandise once delivered. Without purchasing this protection, Zoma Luxe cannot issue refunds or replacements for lost shipments.
  • Delivery Finality: Packages marked as "Delivered" by the shipping carrier are completely ineligible for lost package claims. Only one claim per order is permitted.
🔄 6. RETURNS, EXCHANGES, & CHARGEBACKS
Your storefront transactions are tightly restricted based on product hygiene and safety standards:
  • Strict Return Rules: All accepted returns are governed strictly by our 25-Day Return Policy. Hair extensions, laces, and wigs must be completely unused, unaltered, unworn, and remain in pristine original packaging with tags intact.
  • Exclusions: Items bought from our Sale Collection, clearance inventory, or gift cards are completely Final Sale and cannot be returned under any circumstance.
  • Fraudulent Disputes: Filing a false claim or opening a fraudulent chargeback dispute with your bank for a delivered order or an items categorized as final sale constitutes a direct violation of these Terms. Zoma Luxe will utilize tracking information, electronic signatures, and legal documentation to aggressively contest fraudulent chargeback actions.
⚠️ 7. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
In no case shall Zoma Luxe, our directors, officers, employees, affiliates, agents, contractors, or suppliers (including our private-label manufacturing partners) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
🏛️ 8. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Zoma Luxe operates.
📧 9. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us directly at: support@zomaluxe.com